Nespresso Coffee-Excellence Product and Excellent Service

April 7, 2012 in Nespresso with 0 Comments

I had originally bought a Nespresso Home Coffee Machine (D290) from Ebay. It stopped working, could not get the cappuccino device to suck up the milk. I called Nespresso as I had been ordering my pods (coffee) from them. I was originally told that my machine was more than a year old and that they could not help me.

Then, I hung up, called back in and got a very nice rep who said my machine was under warranty. He sent me a replacement machine, free shipping, a box to mail mine back and it turns out that they sent me the version of machine (one below) mine and I called them up to ask them why? They said it was a mistake and sent me a gift $100 value of a foaming machine. I could not believe the service!

Then they also sent me back my original machine completely revamped and working perfectly. I have always been impressed with the customer service and excellent products that Nespresso makes and carries. This was an example that was way beyond my expectations!

Overall grade: A+

Date: 2/6/2012

This is why I will continue to use their products!

Verizon Wirelss-Flying Colors…. A little work… but they come through!

April 7, 2012 in Verizon Wirelss with 0 Comments

My recent experience with Verizon Wireless:

Date: 4/6/2012

Reason for call: My son’s Iphone 4 was dropped onto hard-wood floor and the back of the device was shattered.

First call attempt results: I spoke with the customer service rep who informed me that my son’s insurance was cancelled. However, I had purchased insurance as he had dropped his phone while pogo sticking within a 1 week of when I first bought it. So, I had to go through (Aserian?) their 3rd party replacement company and to the tune of $180.00 or so dollars.  Well, the gal said that I had insurance, said she would note my account and then game me the number to Aserian (sp) to contact.

I contacted them after 10+ minutes trying to reach a live person, they told me I had no insurance and couldn’t help me. I told her to get a Verizon Wireless rep on the line, that rep was not helpful at all! I told him that I had insurance and that I had been a customer for 20+ years! This is where VZ Wirless missed the boat! I finally just hung up and called with my work cell phone and got a business rep. This guy was super! He immediately listened to my story and said that he’d take care of me! And… that’s exactly what he did. He got me an Iphone 4s for my son, 2 day shipped it for free and only charged me $100.00. He added insurance back to my account and my son is very excited.

I like Verizon Wireless and they’ve always come through and that’s why I have been with them for 20 years!

Overall Score: A+

Recommendation: Make sure that they realize the importance of 20+ year customers!!!!! I should be moved to the top of their list of “special customers” with privileges for being such a loyal customer.

My Passion-in search of customer service…. who’s living it and faking it?

April 6, 2012 in Customer Service with 0 Comments

I am changing the direction of my website to my real passion -something I have often thought I would see my self doing. I imagined myself with this notepad that would have a carbon papers on it and it would be a form that would say:

1. Date of visit:
2. Type of business:
3. Reason for being here:
4. Was it clean?
5. Did I get acknowledged within a reasonable amount of time?
6. Was the employee presentable?
7. How was the interaction?
8. Would I come back again?
9. Why does this place deserve my business?

I will probably re-define my criteria, but I want to basically walk out of there with a scorecard with valuable information that a business owner or large corporation would want to know about.

More is come on this journey… it’s just beginning.

How We Know We Can Trust Biblical Prophecy

March 7, 2012 in Brian's Personal Thoughts with 0 Comments

Here’s a great interview article with Bill Salus and he’s a great teacher. Another interesting article about “Will the Church Witness the Anti-Christ?

We won our first USTA League match-off to a good start!

February 26, 2012 in Tennis Related with 0 Comments

We won our first match last nigh. The score was 5-0. I played #2 doubles and we won (longest of all matches), 6-7,7-6, 1-0 (10-6) super tie-breaker. It was sure nice to get an early win and I am hopeful we can build on that. I then got home about 11:00pm and tried to get to sleep. My coughing and sore hip, just didn’t allow it and I had to be back on the court this morning at 0700 for some doubles -I should stayed home! I was a zombie. I have been looking for an extension ladder, as I need to get the rest of my Christmas tree lights down, I also need an 8ft ladder for my garage. I am also thinking about selling my tennis stringer and going back to my original Ektelon Model H. In fact, I am in the process of trying to sell and buy it now! It seems like I was just getting over my second bout with tennis elbow in 25 years and now my hip (left) has been super sore! I am trying to stretch it and have been taking some Advil. Good Night!

Catching up on things and thankful for everyday!

February 24, 2012 in Brian's Personal Thoughts with 0 Comments

I found this picture and it made me think about how reliable we are on GOD and his plan for our lives. We can choose who can feed us-our mother’s and father’s start with the intention of doing the best they can for us! But, we must choose to eventually look to ourselves and discover that it’s GOD’s intention for us to look to him for our direction in life.

I have been getting a lot of stories at my other site and they are amazing.

“It’s truly a miracle that so many folks are able to survive this type of event.”

Granted, there are many more that don’t-it’s GOD’s plan who gets their second chances. Me… I was lucky enough to get a second chance and I thank GOD everyday for it. I am so thankful for my wife, kids, family, job, health, and just being able to enjoy each day. I can’t believe that spring is approaching. My son’s lacrosse team is having practice and their first game is in a few weeks. My USTA tennis team league starts tomorrow evening and I am looking forward to a winning season. Also, my daughter is going to take her driving test next week! Yikes! I can’t believe my little girl is going to be driving!

John MacArthur Rebukes Joel Osteen

February 19, 2012 in Apostasy with 0 Comments

Iremember when Joel first came onto the scene. I actually had his first book and first CD series. However, with such apostasy in this world today, it’s amazing that he even fooled me!

However, the folks like John MacArthur and folks at Apprising.org, they keep me informed of just who’s out there trying to tickle their own ears as well as fool so many others.

Most of these folks, Like Joel never mention anything about Sin, Jesus dying on the cross and shedding his blood for us, the Grace of GOD -the free gift of salvation.

These fundamental foundational principals are all missing from the Prosperity teachers and for that matter, the Emergent Church.

“I think we need to have our eyes and ears open for all this false gospel preaching and return back to folks like John MacArthur or Alistair Begg for some great preaching.”

Have a great rest of the day!
Brian

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